Wednesday, November 30, 2016

beware: rant ahead -- it's been a crap month for buying from Amazon sellers

This has been me over the last month  or so.  Not once, not twice, but three times I've had issues with  different sellers who have been less than up front about what they actually have in stock, and of course, I'm the one who ends up being disappointed and frustrated to the point of tearing out my hair. This is the part where I name names, because this is just crap and people shouldn't be treated like this. To be fair, I've ordered a lot more from other sellers that actually did their jobs in a very good way, but I just get so angry when I feel like the bad sellers could care less about their customers.

on with the crap sellers:

 MovieMars, from whom I ordered a British dvd on 10/29, sort of didn't tell me that the item they had "in stock" actually came from the UK, and that it would be four weeks before it arrived.  When I emailed the company  (via Amazon buyer/seller messages) that the tracking number they gave me (DHL global, of course -- slower than molasses) didn't seem to exist in the DHL tracking system, their response was that "tracking doesn't seem to be working right now."  Well, hell, it wasn't working EVER, at any time, not just on the day I made the inquiry.  In the meantime, I ordered books from the UK and other dvds through Rarewaves Imports and other sellers, and they all got here within two weeks.  I'll just be skipping MovieMars in future, even if I have to pay more from someone else.

Then there's a company I'll NEVER buy from again, melisandy.  These people just take the freakin' cake.  Again, they listed a book at a decent price, I bought it, and like MovieMars, the book they had "in stock" ended up coming from the UK and no one bothered to tell me when I asked where my book was.  Not only that, but they bloody well lied to me in the process:
"Dear Nancy        
Thank you for your email.I have shipped your book on time via media mail which you paid for. Expected transit time for this shipping method is 4-14 business days. (Monday - Friday, not including postal holidays). In rare instances items may take up to 21 business days to arrive. But most of our books has been arrived earlier than expected time.I hope you will get it on time. If you meet with any problem please let me know. "

Oh yes. And then the tracking number ... nonexistent, which I discovered when I emailed back to inquire about it. Response:

"Dear Nancy , Thank you for your email.I have shipped your book on time via media mail which you paid for. I am sorry but this order has any tracking number. Expected transit time for this shipping method is 4-14 business days. (Monday - Friday, not including postal holidays).I hope you will get it on time. If you meet with any problem please let me know.                      Best regards
And then, of course, my book comes, and not only was it NOT mailed "media mail" as the two responses I received said it was, but it came from the UK, from somewhere called Chalky's. To top that off, they didn't bother to mark it shipped on Amazon until nearly a week after they said they'd mailed it.   Now, I don't know about anyone else, but for me the customs declaration label, along with the return address label from a store in the UK sort of gives it away that melisasandy didn't have the damn book in stock to begin with.  So then I wrote again to say I was disappointed that I was lied to, and the only response I got was "I'll pass on your disappointment to the shipping department."    I still haven't written that feedback, but it's coming.

Case #3 -- another book from another seller (whose name I'll provide if this doesn't get sorted quickly),  a hardcover copy of a novel I've been wanting to read which ended up coming to me as an ARC copy.  I haven't heard back from them yet, but I can't wait to see what they have to say. How the hell do you go from hardcover, like new,  to ARC? Hmm. My guess would be that they didn't have the hardcover in stock to begin with.  This is just bogus and it's another company my dollars will never reach. 

I don't get why Amazon doesn't crack down on sellers who can't actually lay hands on what they're selling and have to get it from somewhere else. Sheesh! If I wanted it from somewhere else, I would have bought it from somewhere else.  

rant over. Share any experiences like these -- I feel better knowing I'm not alone. 


  1. Ugh. I've had a lot of trouble with deliveries, looking at Amazon and my account, seeing "delivered," and I never got the delivery or a notice about it. No one even rang my bell.

    I've called amazon and gotten a replacement package and no shipping fee, even got overnight delivery a few times if I was really upset -- and it involved gifts for children for the holidays. It's true.

    But if I were you, I'd call the seller and give them hell and I'd call amazon and tell them what happened in strong terms.

    1. That's what feedback is for. I've used some awesome sellers for whom I've left feedback that later they thanked me for, but in cases like this... The ARC seller had only "sorry for the mix up" to say (which is crap - they obviously didn't even have the book and outsourced it) so I left feedback that said "sorry avout this feedback!!"


Say what you will, but at least try to be nice about it.